Shipping policy

Shipping Policy

Last updated: 6 August 2026

This Shipping Policy explains how and when we deliver orders from HL Nutrition Store UK, operated by Marco Amicone (sole trader).

1. Where we ship

We currently ship to addresses within the United Kingdom.

2. Processing time

Orders are processed and dispatched within 1-2 working days (Monday-Friday, excluding UK bank holidays).
Orders placed on weekends or public holidays are processed the next working day.

3. Delivery times and cost

Free shipping on all UK orders.
Estimated delivery: 2-4 working days from dispatch.
Delivery times are estimates and may be longer during sales periods or due to courier delays.

4. Carrier

Orders are delivered through a trusted national courier. Where available, you will receive a tracking number by email once your order is dispatched.

5. Tracking your order

Once dispatched, you will receive a confirmation email with tracking details (where available). You can also check your order status in your account.

6. Failed delivery / wrong address

Please make sure your delivery address is correct. If a parcel is returned to us because of an incorrect address or a failure to collect, we may charge a re-delivery fee.

7. Lost or delayed parcels

If your order has not arrived within 7 working days of the estimated delivery date, contact us at marcoamicone@hotmail.it and we will investigate with the courier.