Refund policy

Returns and Refunds Policy

Last updated: 6 August 2026

This policy explains your right to cancel, return items and get a refund when buying from HL Nutrition Store UK, operated by Marco Amicone (sole trader). It reflects your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. Your right to cancel (14-day cooling-off period)

As a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.

To cancel, tell us clearly within the 14 days by emailing marcoamicone@hotmail.it with your order number. You then have a further 14 days to send the goods back to us.

2. Important exception for food and supplements

Under the Consumer Contracts Regulations, the right to cancel does not apply to:

Sealed food, drink or health/supplement products that have been opened after delivery (for health protection or hygiene reasons); or
Products that are perishable or liable to deteriorate quickly.

This means you can return unopened, sealed supplement products within the cancellation period, but products that have been opened or unsealed cannot be returned unless they are faulty.

3. Condition of returned items

Returned goods must be:

unopened and with any seal intact;
in their original packaging;
in a resaleable condition.

4. Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us within 30 days at marcoamicone@hotmail.it with your order number and a photo. You are entitled to a full refund, replacement or repair. We will cover the return postage for faulty or incorrect items.

5. How to return an item

Email marcoamicone@hotmail.it with your order number and reason.
We will confirm the return address and instructions.
Package the item securely and send it back. We recommend a tracked service - proof of postage is your responsibility until it reaches us.

6. Return postage costs

For cancellations / change of mind: you pay the return postage.
For faulty, damaged or incorrect items: we pay the return postage.

7. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days.
Refunds are made to your original payment method.
For a valid cancellation, we refund the price of the goods and the standard (cheapest) outbound delivery cost. We do not refund any extra you paid for premium/express delivery.